Ouja Residence logoOuja Residence

Contact and Complaints

We receive your messages around the clock, seven days a week — whether it is a question, a note or a complaint.

How to reach us

  • Customer support0115165916
  • AddressBuilding 7388, Additional No. 3052, Al Takhassusi Road, Al Maather Al Shamali District, Riyadh 12314
    Naqwa Building, 2nd Floor, Office 16
    Short national address RGMB7388

Making a complaint

We receive complaints around the clock, seven days a week, and reply within 24 hours at most.

Send your complaint to info@oujares.com with the subject “Complaint”, and include as much as you can of:

  • Your name and how to reach you.
  • Your Airbnb booking number if you have one, the apartment name and the dates of your stay.
  • A description of the problem, and what you expect from us to resolve it.

What happens next

  1. We confirm that we received your complaint.
  2. The responsible member of our team reviews it and contacts you if more detail is needed.
  3. We reply with the resolution or the action taken within 24 hours at most.

If your complaint concerns a booking made through Airbnb, you can also contact Airbnb support. You also have the right to take your complaint to the competent official authorities.

No booking or payment takes place on this website. Booking and payment take place inside Airbnb.